Cancel & Return

LatexShine Cancel & Return Policy

Due to the special features of latex dresses and clothes, every item is made to order. Therefore our cancellation and exchange policy is strict. Please read carefully before your purchase.

 

 

Before shipping

 

As long as the request to cancel arrives within 24 hours of the original order being placed we will refund you full with no questions asked.

After 24 hours, due to the fact that work may have already started on making your garment, we don't accept cancel request.  

If you want to change details of the clothes you have ordered, such as color, size etc, please let as know, and as long as the tailoring hasn’t begun yet, we will endeavour change it for you for free. If the change requested requires an extra fee (for example for more or more expensive fabric), we will quote you the cost and wait for your approval first.

Once tailoring of your garment begins, we can't change the order. To avoid any problems, please double check your order information at checkout.

 

Exchanges and returns after shipping:

1) Please understand that due to the unique nature of the products we can’t offer exchange or return for your latex clothes unless there is a manufacturing fault.

2) We can only accept return or exchange if there is a mistake at the fault of the seller or tailor. Please fully consider this before shopping online, as all our bodies are different, there can sometimes be a difference between stock images and how your finished garment looks after you try it on.

3) There can often be slight differences between colour (due to photographing conditions and individual monitor displays). The slight color deviation is not quality issue.

Although we endeavour to assist you at every part of your shopping experience, please be aware that we cannot accept refunds for these reasons:

A: the clothes is not the way I think it is

B: I don’t like the style

 

If you have any other problems or questions, please do not hesitate to email us at: service@latexshine.com and we will try our best to help you.

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